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This ebook, will teach you how to approach phone, live chat, help desk and social customer service. Only several decades ago, business owners were in a much more comfortable situation — they always had the attention of the customers. It adds dedicated tools for managing customer s, installs online chat software on the website, creates social media profile on Facebook or Twitter or simply starts in cuat most usual and traditional way — cha up an additional phone line for customer support.
To set chxt a customer service department you need to be an expert on inter-personal relations, you have to know the most popular customer service channels and how to manage them. There are things about customer service that most of the businesses already know: support agents should be helpful, polite, show appreciation, respect and value the customers.
Before going to a Store, try to resolve your issue by: Engage with other customers, search for answers, ask questions or even answer questions to help others in our community.